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Go to the shopFrequently Asked Questions (FAQ) – Frosted Dog 🐶
We’re here to make your shopping experience as smooth as possible! Below are answers to common questions about orders, shipping, returns, and more. If you don’t find what you’re looking for, feel free to email us at 📩 dennisgerard@frosteddog.com
How long does shipping take??
Most Frosted Dog items are made to order and typically ship within a few business days. Delivery time may vary by product type and destination. Coffee, apparel, mugs, and specialty items may ship separately because they may be fulfilled by different production partners.
Why did my items arrive separately?
Some products are produced and shipped by different fulfillment partners, so items in the same order may arrive in separate packages. This helps us offer a wider variety of Frosted Dog products without holding unnecessary inventory
Do purchases support senior dogs?
Yes. Frosted Dog was built to celebrate senior and special-needs dogs. A portion of proceeds supports senior dog rescue efforts.
Who was Piper?
Piper was the senior rescue dog who inspired Frosted Dog. He was blind, deaf, full of personality, and deeply loved. His legacy continues through our mission to celebrate and support senior dogs.
Can I return or exchange my order?
If there is an issue with your order, please contact us and we’ll do our best to make it right. Because many items are made to order, return and exchange options may vary by product.
How do I contact Frosted Dog?
You can reach us through the Contact page on our website or email us at contact@frosteddog.com. We’re a small business, but we do our best to respond as quickly as possible.
